Credit Guarantee Corporation Malaysia Berhad (CGC) welcomes and encourages feedback as it would help us in serving you better. CGC shall strive towards providing timely response to all your feedback.

Each feedback will be acknowledged within three (3) working days. You shall be informed of the decision within 14 working days from the date of receipt of your feedback. If the feedback is complex in nature, a longer timeframe may be required and you would be notified/updated accordingly.

FEEDBACK VIA PHONE CALL
Client Service Centre at 03-7880 0088

FEEDBACK VIA EMAIL
csc@cgc.com.my

WRITE TO US AT
Client Service Centre
Credit Guarantee Corporation Malaysia Berhad (12441-M)
Level 2, Bangunan CGC
Kelana Business Centre
97, Jalan SS 7/2
47301 Petaling Jaya
Selangor.

ADDITIONAL AVENUES OF RESOLVING DISPUTE
If you are not satisfied with the outcome of the response or how it was handled, you may escalate the issue to the following avenue:

BNMLINK and BNMTELELINK
Operating Hours:
9.00 a.m. – 5.00 p.m. (Monday – Friday)

Walk-in
BNMLINK (Laman Informasi Nasihat dan Khidmat)
Bank Negara Malaysia, Blok D, Jalan Dato’ Onn, 50480 Kuala Lumpur.

Telephone / Facsimile / E-mail
Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax : +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Website: www.bnm.gov.my/bnmlink

Mail
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur.